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are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
KLS BUSINESS SYSTEMS (UK) LTD
NEXT TO - BLUEBIRD COTTAGE
LOW ROAD,
WRETTON ,
NORFOLK : PE33 9QN
VAT No. 846 3074 22 ;
Reg No. : 5878081
FREE PHONE : 0800 389 6976
SUPPORT : 0777 1682 089
Email: orders@klsbiz .co .uk
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Credit card payment.
If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received,
this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Delivery Schedule We deliver your order right away. We will normally send your order to you in 1-3 business days . International orders are generally received in under 1-5 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Privacy Policy
KLS BUSINESS SYSTEMS (UK) LTD do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies
Are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
INTRODUCTION
Here at Entertainment Xclusive, we offer efficient and safe delivery on all products ordered. We use professional and secure couriers to transport our goods. The items you order will determine the delivery company used
NON MAINLAND UK
All quoted delivery prices are for mainland UK. please contact us for delivery rates if you are not located on mainland UK.
COURIERS
We have accounts with specific couriers and use the most suitable one depending on the product. This will depend on item value, weight, fragility, and service available.
Please read the delivery section of the auction to see what delivery options are available.
DELIVERY TIMES
Deliveries are Monday to Friday between 8.30am to 5.45pm. You can also pay for a Morning/ Afternoon/ Saturday delivery subject to avaiabilty in your region.
Unfortunately couriers do not call you in advance, and cannot give delivery times on an all day service.
CHECK YOUR ITEM ON DELIVERY
PARCEL CARRIER
If your item is delivered by a parcel carrier, upon delivery do not sign your name or write unchecked, until you have checked the contents of the box. If you cannot check it, simply sign "Tatty Box".
In the unlikely event of delivery damage, you cannot claim if you have not followed these instructions
FEDEX CARRIER
If your item is delivered by a FedEx carrier, upon delivery do not sign your name or write unchecked, until you have checked the contents of the box. If you cannot check it, simply sign "Tatty Box".
In the unlikely event of delivery damage, you cannot claim if you have not followed these instructions.
INFORM OTHERS IN YOUR HOUSEHOLD
If there is a possibility somebody else other than you might sign for your delivery at your delivery address, it is your responsibily to ensure that they are aware of the delivery terms and conditions.
In the unlikely event of delivery damage, you cannot claim if you have not followed these instructions.
DAMAGES
Any loss or damage, or shortages must be reported to us with 24 hours from delivery via telephone. All items are sent with delivery insurance and we can assist, subject to these terms and conditions above.
DISCLAIMER
We endeavour to fully inform you of delivery schedules however any dates we specify for the delivery of the goods are approximate only and we cannot be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of your item as this is sometimes outside our control.
Track your Goods
You can track your goods by visiting the FedEx website. The Tracking number will be send to you , once the goods have been allocated to you.
Return / Refund / Cancellation Policy
HOW TO CANCEL
In line with the Distance Selling Regulations 2000 you are required to send a notice of cancellation in writing or another durable medium, including fax or e-mail within seven working days from receipt. Please be aware that business to business transactions are not covered under the Distance Selling Regulations 2000. Please state your name, address, username, item number and reason for cancellation of the goods. A telephone call is not enough to constitute a cancellation.
OWNERSHIP
If you exercise your right to cancel such goods under the cooling off period, the ownership of the goods will revert to the supplier, exceptions to the right includes sealed software, discs and tapes which have been opened. These will remain the property of the consumer and will not be credited. Please also note, cables bought as accessories will only be accepted back if they are still in the original box and packaging which is still sealed.
TAKE REASONABLE CARE
The regulations impose a responsibility on the consumer to take reasonable care of any goods that have been supplied. The obligation applies before as well as after the consumer has given the notice of cancellation.
CONDITION OF ITEM
If you return the goods, you are under a duty to ensure they are returned in a re-sellable condition with the same packaging they were delivered in. Any free or promotional gifts received with the product must also be returned.
We advise our customers that all accessories should be unopened; including cabinets, glass stands, remote controls, speaker wires, batteries, cables, any accessories missing from the returned product will incur an administration charge of £25.00 plus the replacement cost from the manufacturer.
Goods that have not been cancelled within 7 working days under the cooling off period will be refused. Goods that do not meet the above criteria will be subjected to additional surcharges.
RETURNING A PRODUCT
If under the 7 working days "cooling off period" you wish to have the goods returned, we can offer collection for the return of the goods at cost to you; alternatively you can arrange your own method of returning the goods to us. Please be aware if arranging your own return that you will need to take out adequate insurance on the goods should they be damaged in transit. Please note, the minimum direct costs for a collection return will be £35.00 upwards dependant on the product.
Epos Systems/Cash Registers / Products
Consumers are under a duty to take reasonable care of the goods. We consider that by using the product the consumer has not taken reasonable care and we cannot accept the goods back. All visual products have internal usage timers which may be checked by engineers to confirm non-usage by customers prior to any refunds.
SELF ASSEMBLEY PRODUCTS
(AV furniture including wall brackets) consumers are under a duty to take reasonable care of the goods. We consider that by opening the packaging or by assembling the product that the consumer has not taken reasonable care and we cannot accept the goods back.
REFUNDS
Refunds are subject to, where applicable, all delivery charges, eBay fees, Paypal/Credit Card Charges, and a £15 administration charge. All refunds will be processed within a maximum of 30-days via the original payment method. Cash payments will be refunded via cheque.
WARRANTY TERMS & CONDITIONS
INTRODUCTION
All products supplied are covered by a standard parts and labour warranty and are subject to their terms and conditions during the warranty period. Please check with the relavant manufacturer for these.
IN THE EVENT OF A FAULT
Items with a manufacturers warranty can be taken to a local service centre for repair. In any event an item is to be returned to us for a warranty claim, customers are to send the item back and retain the postage receipt.
Items will be checked, repaired and sent back to you at our cost. We will also cover any reasonable postage charge you originally paid to return the item to us on the basis the item is faulty if you retain the postage receipt.
ITEMS RETURNED THAT ARE NOT FAULTY
All products that are found to be working to the manufacturers specifications will be subject to re-delivery charges. In addition Entertainment Xclusive will charge a £15.00 flat rate administration fee for inspection and processing information.
One in three items sent back are not faulty. It is imperative you follow the manufacturers strict guidance before returning it.
All products that are found to be working to the manufacturers' specifications will be returned to you subject to a delivery charge. In addition Entertainment Xclusive will charge a £15.00 flat rate administration fee for inspection and processing information
WHAT IS NOT COVERED
The following are not covered by an warranty: - accidental damage, neglect, misuse, poor signal, maintenance tuning of channels, damage caused by exposure to an improper environment, including, without limitation, excessive temperature or humidity, unusual physical or electrical stress, failure or fluctuation of electrical power, lightning, static electricity or fire, damage caused by service or modification or alteration of hardware by anyone other than us, data loss or recovery, any modifications to hardware required by any legislation coming into force after the date of purchase, or any item where the serial number has been removed or tampered with. Consumable products carry a 3-month warranty.
FEEDBACK POLICY
FEEDBACK POLICY
We strive to make sure our customers are 100 percent happy with their transactions. If you feel we have not done this, Please contact us.
We leave positive feedback automatically for all customers who have left us positive feedback.
Please contact us BEFORE leaving neutral or negative feedback. We will work with you to correct any problems.
Item descriptions are gathered from manufacturer websites and other reliable sources. We are not responsible for any inaccurate descriptions and recommend you contact the manufacturer where necessary to seek confirmation on particular product features that warrant your purchase.
Before resorting to negative or neutral feedback, we request you contact us. Leaving negative feedback does not solve your problem; on the other hand it might create more misunderstandings and a lengthy process to resolve it.
We assume, therefore, that a negative feedback is a conclusion of our transaction and release us from all obligations.
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